Got Questions?
Everything you need to know about working with Vela Bath Co.
We cover the whole of Kent, with a focus on Hythe, Folkestone, Canterbury, Ashford, and Dover. If you're unsure whether we cover your area, just get in touch and we'll let you know.
We have a dedicated team of trusted tradesmen who work with us on every project — including skilled plasterers, electricians, plumbers, and tilers. They're all experienced professionals who understand our standards and work together seamlessly to deliver consistent, high-quality results.
Yes, we carry full public liability insurance and professional indemnity insurance. We're happy to provide copies on request.
Yes, all our installations come with a quality guarantee. We stand behind our workmanship and are always just a call or WhatsApp away if you need us after the project is complete.
We offer three complete bathroom packages to suit different budgets and tastes. All packages include full design, supply of all materials, and expert installation by one trusted tradesperson:
Wet room installations are quoted individually based on the scope of work. Contact us for a free, no-obligation quote tailored to your space.
Absolutely. We offer free home consultations where we take measurements, discuss your vision, and provide a detailed, fixed-price quotation. There's no obligation and no pressure.
A typical bathroom installation takes 7–14 days depending on the scope of work. Wet rooms may take slightly longer due to the tanking and waterproofing process. We'll give you an honest timeline upfront and stick to it.
No. We provide fixed-price quotations. The price you see is the price you pay. If we discover any unforeseen issues during the project (e.g., hidden plumbing problems), we'll discuss them with you before proceeding and agree any additional costs upfront.
No — all our packages are supply and install only. We source and supply all materials ourselves to ensure quality, compatibility, and a seamless finish. This also allows us to offer fixed-price packages with no surprises, and means every product is covered under our guarantee. We work with trusted suppliers and premium brands to deliver the best results for your budget.
A wet room is a fully waterproofed bathroom where the shower area is open (no shower tray or enclosure). The floor is gently sloped towards a drain, and the entire room is tanked to prevent water damage. Wet rooms are modern, accessible, and easier to clean than traditional bathrooms.
In most cases, yes. We'll assess your space during the free consultation to confirm suitability. Key considerations include floor construction (timber or concrete), drainage access, and room size. We'll advise you honestly on what's possible.
Not when installed correctly. We use professional tanking systems that create a completely watertight seal across the entire room. Combined with precision gradient formation for drainage, our wet rooms are built to last without any leak concerns.
Yes, we offer flexible finance options through our FCA-regulated finance partner, Phoenix Financial Consultants Limited. Options include 0% interest-free finance, low-rate finance over 24–60 months, and buy now pay later. Finance is subject to status and credit checks.
Once you've received your quote and decided to go ahead, we'll introduce you to our finance partner who will guide you through a quick online application. Decisions are typically made within minutes. Visit our Finance page for more details.
No. Vela Bath Co acts as an introducer only and is not a financial adviser. We introduce customers to Phoenix Financial Consultants Limited, who will assess your application and provide finance options. Any finance agreement is between you and the lender.
Still Have Questions?
Can't find what you're looking for? Get in touch and we'll be happy to answer any questions.
